Returns & Exchanges

At MAC Knife, we stand behind the quality of our Japanese cutlery and offer a 30-day return window for items in original, unused condition. If you are not completely satisfied with your purchase, we are here to help you find the perfect blade for your kitchen.

1

Initiate Your Return

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Package Securely

Place the unused knife in its original retail packaging, ensuring the blade is safely protected, and include a copy of your packing slip.

3

Ship the Item

Affix the provided shipping label or use a trackable carrier to send your package to our quality control facility for inspection.

4

Receive Your Refund

Once our experts verify the item's condition, we will process a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing